Privacy Policy | Data Protection Guarantee

1. Introduction

Welcome to Lonehyi.com ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services related to homemade jams and confiture products.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

Place an order on our website
Create an account
Subscribe to our newsletter
Contact us through our communication channels
Participate in our surveys or promotions

This information may include:

Name and contact details
Delivery address
Payment information
Shopping preferences and history
Communication preferences

3. How We Use Your Information

We use the collected information for:

Processing and fulfilling your orders
Managing your account
Sending order confirmations and updates
Providing customer support
Improving our products and services
Marketing communications (with your consent)
Legal obligations and business operations

4. Data Protection and Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication procedures
Employee training on data protection
Secure data storage systems

5. Your Rights Under GDPR

As per the General Data Protection Regulation (GDPR), you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences.

7. Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users. These providers have agreed to keep this information confidential and are not permitted to use your personal information for any other purpose.

8. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to the website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.